Workplace Experience Agent

Washington, DC

Summary

The Workplace Experience Agent is an integral part of our client’s Workplace Experience team and will be responsible for overseeing, anticipating, facilitating, and fulfilling the frontline support needs for all personnel and guests working in our space, with a particular focus on their work area and related requests and requirements, while establishing a rapport and genuine connection with all clients, and create a customized experience so they can work seamlessly, productively, and efficiently. This role will be located in our client’s Washington, D.C. office. Please note that this is an in-office position. The hours for this role are 8:00 AM – 4:30 PM.

Responsibilities

• Executing effective processes and strategies for managing support to clients in the office; partnering with colleagues to ensure a seamless delivery of services
• Implementing an understanding of the firm’s business services departments to assist and/or complete a task in a timely manner
• Identifying and communicating uncompleted tasks and delegating, escalating, and addressing appropriately
• Generating and/or claiming ServiceNow tickets for items needing attention
• Assisting peers with fulfilling ServiceNow tickets

Qualifications

• Possess working knowledge of health and safety standards and regulations
• Display the willingness to complete all tasks and learn new skills
• Demonstrate comfortability utilizing and navigating various technology platforms and applications
• A high school diploma or an equivalent
• A minimum of three (3) years of workplace experience, hospitality, or related experience

Compensation

The salary range for this role is $60,000 – $70,000 (non-exempt), plus overtime and bonus.