Internal Communications Manager

New York, Silicon Valley, Santa Monica, San Francisco, Seattle, Washington DC

Summary

A global forward thinking Law Firm is seeking an Internal Communications Manager to join their marketing team. At the heart of our evolving firm’s communications strategy, this role shapes and delivers our cultural narrative through strategic relationship building and compelling storytelling. This position drives consistent messaging that connects our people and strengthens our firm’s culture, while maintaining alignment across internal and external channels.

The role requires a relationship-focused communicator who can translate leadership vision into engaging content while building strong cross-functional partnerships. This leader will develop and execute communication strategies that reinforce our internal culture while authentically showcasing our differentiators to external audiences.

Core Focus

• Crafts cohesive internal communications aligned with firm values and objectives
• Builds strong cross-functional relationships to gather authentic stories
• Creates consistent cultural messaging across internal and external channels
• Develops strategic leadership communications and change management initiatives

This role offers a hybrid work arrangement, allowing you to work both from home and at your designated office. The frequency of in-office work will be determined by business needs and guided by your department’s directives. This position can be based in any of our U.S. office locations.

Responsibilities

• Developing and implementing internal communication strategies that align with the firm’s organizational goals and objectives.
• Developing and managing communication strategies specifically designed for the leadership team’s employee communications, including key messages, presentations, crisis communications as well as sharing those strategies with external communications team when applicable.
• Providing expert advice and guidance on communication for team leaders and executives to optimize internal audience engagement, based on best practices that appeal to firm employees regardless of geographical location or length of tenure at the company.
• Collaborating with various departments and internal stakeholders to gather relevant information and create clear, engaging, and consistent messaging for employees.
• Managing internal communication platforms, such as intranet, newsletters, and email announcements, to ensure timely and effective delivery of essential information.
• Establish benchmarks for impact of internal communication strategies, evaluating and reporting on their effectiveness and making recommendations for improvements.
• Generating or repurposing messaging and stories related to people and culture for external platforms, including the web site and social media and for media opportunities and collaborating with External Comms team to distribute.

General Areas of Focus

• The Manager of Internal Communications is expected to work with the Leadership Team and Senior Management Team to manage various communication campaigns and initiatives, including but not limited to:
• Cross-Departmental Collaboration: Facilitating communication between different departments to streamline processes, improve collaboration, and share information on shared initiatives or projects.
• People and Culture Brand: Ensuring a consistency in voice, tone and messaging in all communications when brand touches on the firm’s cultural differentiators and people for broad internal audiences and collaborating with External Comms team to ensure external platforms so the same.
• Firm Culture Initiatives: Promoting company values and fostering a positive work environment through targeted communication efforts, such as highlighting employee stories, celebrating successes, or sharing updates on diversity and inclusion initiatives.
• Announcements: Crafting and distributing important company news and updates to employees, such as financial results, new client wins, or strategic plans, through various internal communication channels like newsletters, emails, or intranet posts.
• Town Hall Meetings and Q&A Sessions: Coordinating and promoting regular company-wide meetings, where employees can hear from senior leadership, ask questions, and stay informed about the company’s growth and direction.
• Change Management Communications: Crafting and implementing communication strategies to support organizational changes, such as mergers, acquisitions, leadership transitions, or department shifts. This includes creating clear, consistent messaging to help employees understand the rationale behind these changes and their implications.
• Crisis Communications: Developing and executing internal communication plans in response to unexpected events or potential crises, ensuring timely and accurate information dissemination, and addressing employee concerns.
• Each of these initiatives requires careful planning, coordination with various stakeholders, and the ability to create clear, engaging, and targeted messaging for the company’s employees.

Requirements

• Strong interpersonal and relationship-building skills, with the ability to work collaboratively with team members at all levels.
• Excellent writing and editing skills, with a keen ability to create clear, concise, and engaging content tailored for internal audiences.
• Excellent judgment and ability to ensure the tone and voice of internal communications matches the firm’s culture and values in tone, voice, cadence and quality and style of writing and visuals.
• The ability to develop and execute successful internal communication strategies and campaigns.
• Strong organizational skills, with the ability to prioritize multiple tasks and projects while maintaining timely delivery of high-quality work.
• Proficiency in Microsoft Office products, as well as experience using internal communication platforms, such as intranet systems or email management tools.
• Reporting to the Chief Marketing & Business Development Officer and Director of Staff Recruiting & HR Business Partner, the ideal candidate will have 7+ years of experience in law firm marketing and communication, with a specific focus on impactful and engaging leadership communications, internal communications and employee engagement. Bachelor’s degree required.

Compensation

The anticipated range for this position is: $115,000.00-$172,750.00, plus bonus

LI-Hybrid