E-Billing Supervisor 

New York, NY, Washington DC, Houston, TX, Austin, TX, Dallas, TX

Summary

Responsible for supervising the daily functions and personnel of the eBilling team, developing and training eBilling personnel to meet departmental demands, assisting in the creation and maintenance of billing templates, overseeing ebilling implementations, and providing guidance and consultation on all aspects of the billing process, with emphasis on unique or complex ebilling requirements. Effectively document and maintain manuals for eBilling team processes. Also supervises the special billing and rates team, responsible for the set up and configuration of the billing system.

Duties and Responsibilities

* Supervises the daily operations and personnel of the eBilling, special billing and rates team to ensure that all functions are performed effectively and efficiently; provides guidance to personnel through daily interaction and the annual evaluation process; assists with the hiring process for team staff.

* Oversees processing of all client ebilling, ensuring bill processing is flowing efficiently through client ebill systems, and invoice statuses are timely actioned and managed within firm standards.

* Assist in development and maintenance of billing-related templates, including some modification of templates using template editor software.

Coordinate all electronic billing implementations firmwide, monitor vendor contracts and payments, and oversee maintenance and administration of ebill systems.

* Provide training on use of electronic billing systems and services, including other billing and legal services users.

* Coordinate with the Rates Analysts and Billing Manager on annual client rate review and the required submission for ebilled clients, to ensure all rates and timekeepers are updated and cleared in client systems.

* Review and ensure accuracy of client and matter set-ups carried out by Special Billing Analyst, to confirm engagement and client guidelines are appropriately documented and set up in the billing system.

* Maintain firm’s task-based billing sets.

* Define and document ebilling team processes, maintaining current documentation and training manuals as needed.

* Provide technical oversight for billing-related issues by working with IT, Aderant, ebilling vendors and others, both inside and outside the firm.

* Maintains contacts with Aderant personnel and others, both inside and outside the firm, and participates in meetings, seminars and focus groups focused on improving our billing process, including participating in assessments of new software and other technology.  

Secondary Duties and Responsibilities

* Provides backup to all eBilling Analyst functions.

* Provide consultation and guidance on all aspects of the billing process (including both firm policies and technical assistance), with emphasis on unique or complex billing requirements.

* Performs other duties as assigned. 

Qualifications

Education: High School Diploma. College degree in accounting, financial or other technical background preferred.

Experience: Minimum of five years of billing or related experience, preferably in a law firm, and preferably using Aderant billing software.  Prior supervisory experience preferred.

Special Knowledge

Basic accounting skills; prior work with Aderant or a similar complex billing software. Knowledge of and working familiarity with LEDES 1998B, LEDES 2000 (XML), and LEDES XML E-billing versions 2 / 2.1, including knowledge of how to manually edit such files. Knowledge of and working familiarity with various electronic billing systems including, but not limited to, BillBlast, eBilling Hub, Serengeti/Legal Tracker, TyMetrix 360, Datacert/Passport, CounselLink, Collaborati, doeLegal Ascent, and Corridor/eCounsel. 

Technical Skills

Strong PC operating skills, including expert use of Microsoft Office, including Word, Excel and Outlook.  Demonstrated ability to learn new software quickly.  Programming ability consistent with development and maintenance of billing templates and implementation of ebilling. Must also demonstrate proficiency in typing.

Attributes

Effectively handles multiple projects, assignments and shifting responsibilities while meeting deadlines. Organizes/prioritizes work for self and others, and ability to effectively delegate and maintain a current queue.  Work effectively in a team environment, possessing strong leadership to develop and train staff to meet operational needs. Demonstrates excellent analytical and troubleshooting abilities and strong verbal and written communication skills. Works well under pressure. Maintains professional demeanor while providing leadership and dealing courteously/effectively with professional and support staff, as well as outside vendors.

Other Qualifications

Ability to maintain confidential information.

Working Conditions

Job is performed in a typical office environment, but is subject to time pressures and constraints, and is often dependent on input from others.

Long hours are required routinely, particularly during the first and last weeks of the month, and time off must be coordinated with the Billing Manager.