User Support Specialist (aka Word Processor)

The Business Resource Center (BRC) has an opening for a User Support Specialist in the New York office working Fridays, Saturdays, Sundays and Mondays from 10:00 a.m. to 6:00 p.m. for a total of 30 hours per week. The User Support Specialist effectively produces high quality documents in an efficient and responsible manner while providing excellent client service to the Firm and the Firm’s clients.  Responsibilities include but are not limited to the following: Maintaining an expert knowledge in MSWord, Excel, PowerPoint, Workshare, Nuance PDF Converter and Best Authority to produce high-volume, time sensitive, legal documents; providing floor support to the ARCs remotely or by co-locating, as necessary; proofreading work for accuracy and completeness; remaining calm under pressure, communicating clearly and prioritizing effectively; working as a team with the Firm-wide BRC and Attorney Resource Centers (ARC) to ensure work is completed and passed along efficiently; maintaining expert knowledge of the hardware used within the BRC (i.e., dictation equipment, scanners, and printers); maintaining expert knowledge in specialized software (i.e., DTE, Ultramar, ChromeRiver); attending internal professional development programs; and attending meetings scheduled in the BRC throughout the year.

Qualifications

• Minimum two years’ experience working in a document-processing department within a legal environment or two years’ experience as a legal secretary in a high volume production environment.
• Minimum of 60 wpm typing.
• Expert knowledge of Microsoft Word, Excel and PowerPoint 2007.
• Expert knowledge of FileSite or a comparable document management system.
• Must have a full understanding of Styles, Native Word Numbering, Headers and Footers, Section/Page Breaks, Page Numbering and Table of Contents/Authorities.  Bluebook knowledge is a plus.
• Strong oral and written communication skills.
• Ability to assess pertinent information and anticipate issues and outcomes.
• Ability to prepare accurate, detailed work product.
• Talent for delivering client service through teamwork.
• Strong organizational skills.