Workplace Experience Host  

Silicon Valley, CA

Hours 9am-5:30

Summary

The Workplace Experience Host is an integral part of Firm’s Workplace Experience (WE) team. This role will be responsible for providing a warm, professional welcome to the Firm’s offices, setting the stage for a positive and productive stay, while integrating people, space, and technology to provide a globally consistent, welcoming, and productive experience. This role will be located in our Silicon Valley office. Please note that this role has an in-office presence. 

Responsibilities & Qualifications 

Front desk support

• Welcoming all personnel and external visitors
• Registering visitors, coordinating details with building security and administration
• Answering all calls and inquires at the front desk

Supporting the daily workflow

• Anticipating internal and external guest needs by understanding in-office services and work areas
• Building and maintaining guest profiles to tailor support
• Executing processes and strategies for in-person client support utilizing the firm’s Workplace Experience technology tools: EMS, ENVOY, LW Go, CIC, etc.

Conference center/meeting support

• Coordinating internal and external office events in accordance with local responsibilities
• Spot cleaning, tidying, and reconfiguring amenity spaces, pantries, cafes, soft seating, and other areas
• Executing the food and beverage experience including menu planning, sourcing new vendors, set-up, presentation, and breakdown
• Protecting and maintaining any highly sensitive, confidential, privileged, financial, and/or proprietary information that Firm retains

We’d love to hear from you if you

• Possess the ability to foster an atmosphere of belonging
• Display the ability to communicate effectively and adapt with ease
• Possess high EQ skills and have the ability to respond with appropriate behavior

And have

• A High school diploma or an equivalent
• A minimum of two (2) years of hospitality or customer service management experience

$65,000.00, plus overtime and bonus.