Senior Multimedia Technician

Boston, MA; Hartford, CT; or New York, NY

Summary

The Senior Multimedia Technician reports to the Network Manager and has a requirement of being in the office 5 days a week.  This individual will manage and support all aspects of conferencing technologies and platforms and will work closely with our internal teams to implement, maintain, and optimize those systems, ensuring high-quality audio and video experiences for hosts, Firm participants, and clients. Additionally, this position will provide technical support, troubleshoot issues, and offer guidance to attorneys and business professionals across the Firm with respect to conferencing platforms such as Zoom, Webex and MS Teams.

Responsibilities

• Facilitate audio and video conferences between Firm locations and with external participants as applicable.
• Troubleshoot and resolve complex conferencing system issues, including audio and video quality, connectivity, and integration problems.
• Oversee the design, deployment, repair, and maintenance of all online and on premises conferencing technologies, and equipment.
• Collaborate with cross-functional teams to identify and evaluate new conferencing tools and technologies to improve productivity and enhance user experience.
• In collaboration with Firm trainers, develop and implement best practices for conferencing technology usage, including guidelines and documentation.
• Coordinate support with various departments to ensure accurate and timely conference room arrangements for meetings.
• Conduct thorough root cause analysis of issues and implement effective solutions to prevent recurring problems.
• Collaborate with internal stakeholders to understand their conferencing requirements and provide recommendations on appropriate solutions.
• Liaise with conferencing technology vendors, manage relationships, and ensure adherence to service level agreements (SLAs).
• Stay current with the latest conferencing technology trends, advancements, and vendor roadmaps to provide insights and recommendations to improve our capabilities.

Qualifications

• Bachelor’s degree in computer science, information technology, or a related field.
• Minimum of 3 years of experience in managing and supporting conferencing technologies, preferably within a professional services or legal environment.
• Expertise in online conferencing platforms such as Zoom, Microsoft Teams, Cisco Webex, or similar.
• Expertise in monitoring and maintaining audio visual equipment, such as projectors, cameras, microphones, and sound system components.
• Proficient in troubleshooting audio and video conferencing issues, network connectivity, and integration problems.
• Strong project management skills, with the ability to prioritize and manage multiple tasks simultaneously and manage vendor relationships.
• Excellent communication and interpersonal skills, with the ability to interact effectively with stakeholders at all levels of the organization.
• Demonstrated ability to work both independently and collaboratively within a team.
• Professional certifications in conferencing technologies (e.g., Zoom Certified Professional, Microsoft Teams Administrator) are a plus.
• Flexible, able to be on-call after business hours as needed.
• Additional duties and responsibilities may be assigned as needed to support the organization’s evolving needs or the department’s mission.

Compensation

Salary range based on experience level and location: $90,000 – $95,000.